Question 1

How do I place an order for club flyers?

Accepted Answer

Placing an order is easy! Select your product (flyers, business cards, postcards, etc.), choose your specifications including paper stock, coating, size, and quantity. Then upload your artwork, review your order, and proceed to checkout. Your order will be processed immediately upon payment.

Question 2

Can I modify my order after placing it?

Accepted Answer

Orders can only be modified before they enter production. Contact us immediately at support@uvcoatedclubflyers.com or call (404) 668-2401 if you need to make changes. Once production begins, modifications are not possible.

Question 3

What is the minimum order quantity?

Accepted Answer

Minimum order quantities vary by product. Club flyers typically start at 250 pieces, while business cards start at 100. Check the product page for specific minimums. We also offer bulk discounts for larger orders.

Question 4

Do you offer reorders of previous jobs?

Accepted Answer

Yes! If you have an account, you can easily reorder from your order history. We keep your files on record for 90 days. Simply log into your dashboard, find your previous order, and click "Reorder."

Question 5

What file formats do you accept?

Accepted Answer

We accept PDF (preferred), AI, EPS, PSD, JPG, PNG, and TIFF files. PDF files with fonts outlined or embedded provide the best results. All files should be in CMYK color mode at 300 DPI resolution.

Question 6

What resolution should my artwork be?

Accepted Answer

For best print quality, artwork should be at least 300 DPI (dots per inch) at the final print size. Lower resolution images may appear pixelated or blurry when printed. Learn more in our Resolution Guide.

Question 7

What is bleed and why do I need it?

Accepted Answer

Bleed is the area that extends beyond the trim line of your design (typically 0.125" or 1/8"). It ensures there are no white edges when your flyers are cut. Any background colors or images that go to the edge must extend into the bleed area. See our Bleed Guide for details.

Question 8

Do you offer design services?

Accepted Answer

Yes! We offer professional design services. Standard custom design takes 3-5 business days, while rush custom design is available in 1-2 business days for an additional fee. Our designers can create eye-catching club flyers that get results.

Question 9

Can you check my artwork before printing?

Accepted Answer

We perform a basic file check on all orders to ensure files are printable. For detailed proofing, we recommend requesting a digital proof before production. This allows you to review exactly how your flyers will look.

Question 10

What shipping methods do you offer?

Accepted Answer

We offer FedEx Ground (3-5 days), FedEx 2-Day, FedEx Overnight, and Southwest Cargo for same-day airport pickup at 80+ locations nationwide. Orders ship from our facility in Schaumburg, IL.

Question 11

Do you offer same-day shipping?

Accepted Answer

Yes! With our Southwest Cargo option, you can pick up your order the same day at an airport near you. We serve 80+ airports nationwide. Orders must be placed by 10 AM CST for same-day availability.

Question 12

How can I track my order?

Accepted Answer

Once your order ships, you will receive a tracking number via email. You can also log into your account dashboard to view tracking information and order status at any time.

Question 13

Do you ship internationally?

Accepted Answer

Currently, we only ship within the United States. For international shipping requests, please contact us directly at support@uvcoatedclubflyers.com for a custom quote.

Question 14

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and Cash App Pay. All payments are processed securely through Stripe.

Question 15

Are there any hidden fees?

Accepted Answer

No hidden fees! The price you see at checkout includes printing, coating, and cutting. Shipping is calculated separately based on your location and selected shipping method.

Question 16

Do you offer bulk discounts?

Accepted Answer

Yes! Quantity discounts are automatically applied as you increase your order quantity. The more you order, the lower your per-piece cost. Check the product page to see pricing tiers.

Question 17

Can I get a quote for a custom job?

Accepted Answer

Absolutely! For custom projects or large orders, contact our sales team at support@uvcoatedclubflyers.com with your specifications and we will provide a detailed quote within 24 hours.

Question 18

What are your production turnaround options?

Accepted Answer

We offer multiple turnaround options: Economy (2-4 business days), Fast (1-2 business days), Faster (next business day), and Crazy Fast (same day). Turnaround time begins after artwork approval.

Question 19

What does 24-hour turnaround mean?

Accepted Answer

Our 24-hour turnaround means your order will be printed and ready to ship within 24 hours of artwork approval. Orders approved by 8 PM ET will ship the next business day.

Question 20

What is the cutoff time for same-day printing?

Accepted Answer

For same-day printing and Southwest Cargo pickup, orders must be placed and artwork approved by 10 AM CST. This ensures we have time to print, finish, and deliver your order to the cargo counter.

Question 21

What is your satisfaction guarantee?

Accepted Answer

We stand behind our quality with a 100% satisfaction guarantee. If your order has printing defects, quality issues, or shipping damage, we will reprint or refund your order. Claims must be made within 7 days of delivery.

Question 22

What if I receive damaged products?

Accepted Answer

If your order arrives damaged, take photos of the damage and packaging, then contact us immediately at support@uvcoatedclubflyers.com. We will arrange a reprint or refund at no additional cost.

Question 23

Can I return custom printed items?

Accepted Answer

Since all products are custom printed to your specifications, we cannot accept returns for buyer remorse or design errors in customer-supplied artwork. However, we will fix any printing defects or errors on our end.

Question 24

What if there is an error in my artwork?

Accepted Answer

We are not responsible for errors in customer-supplied artwork. We print what you provide. To avoid issues, carefully review your files before uploading and consider ordering a proof before your full run.

Frequently Asked Questions

Ordering

Artwork & Design

Shipping & Delivery

Payment & Pricing

Turnaround Times

Returns & Quality

Helpful Guides

Still Have Questions?